Specific terms and phrases relevant to the customer service field, such as “client relations,” “conflict resolution,” “communication skills,” and “problem-solving,” are crucial components of a successful job application. These terms help applicant tracking systems (ATS) identify qualified candidates and signal to hiring managers a strong understanding of the required skillset. Examples include phrases like “de-escalated customer complaints” or “improved customer satisfaction scores.”
Using appropriate terminology significantly increases the visibility of a resume to potential employers. In today’s competitive job market, where many companies use ATS to filter applications, incorporating these targeted terms can be the difference between a resume being seen and being overlooked. This practice has evolved alongside the increasing digitization of the hiring process, becoming increasingly important as online applications became the norm.
